Robotic Process Automation (RPA) is the new word in the IT industry as it promises to bring in a shift in the traditional way of manually doing the business and IT operations in organizations. 

IDA as a Service is designed to help organizations integrate RPA with technologies like artificial intelligence, machine learning, and knowledge based systems to drive enterprise-wide transformations in diverse industries such as Healthcare & Life Sciences, Consumer & Retail, Manufacturing, Banking & Financials, Transport and Logistics, Unified Customer Service, and Smart home.


Today, nearly every industry that comes to our mind is firming up their plans to kick start automation projects to reap benefits. We have set up a dedicated RPA centre of excellence to consult and assist our customer in crafting a scalable, future proof roadmap to build self-sustaining robots.

Our strong industry expertise coupled with experience RPA evangelists create an indelible mark on
the culture of the organization w.r.t. RPA adoption in terms of:

  • Communicating with key stakeholders viz., Sponsor, Success Champion, Change Agent etc for RPA POC/project
  • Assessing the RPA POC/project requirements
  • Defining business goals and objectives
  • Identifying, Incubating, Building and Scaling up required RPA skills viz., – BA, Architect, Infrastructure engineers, Supervisors and Support
  • Executing RPA POC/Project with clear ROI
  • Validating the ROI and deciding on the next steps

To accomplish this, we have devised a unique framework (inspired by Design Thinking) to formulate a robotic process automation strategy – beginning with IDEATE, DEFINE, POC/PROTOTYPE, TEST & SCALE.

RPA has evolved by leaps and bounds over the years. It has become a mainstream focus for many industries as they are trying to integrate robotics and advanced digital technology platforms to achieve true automation.

RPA in Healthcare

  • Patient data processing
  • Claims Underwriting and Processing
  • Medical Coding
  • Medical billing and Processing
  • Patient Payment Consolidation

RPA in Higher Education

  • Student Payment Processing
  • Education ERP Automation – Oracle, PeopleSoft, Banner, Jenzabar, PowerCampus

RPA in Manufacturing

  • Logistics Automation
  • Invoice Generation and Validation
  • ERP Business workflow automation
  • Dynamic Product price comparisons

RPA in Travel & Hospitality

  • Competitor Pricing Analysis
  • Automated Guest Checking, Room Booking
  • Travel Package Selection and Recommendation
  • Payment Processing

RPA in Banking

  • Compliance
  • Accounts Payable
  • Mortgage processing
  • Credit card & Loan processing
  • Fraud Detection
  • KYC process
  • Report Automation
  • Account Closure Process
  • Customer service

RPA in Retail

  • Procurement & Inventory Management
  • Order Processing and Payments
  • Communication between Manufacturers, Suppliers, Third Party Logistics, and Customers
  • Product Data and Catalogue Management
  • Product Merchandizing
  • Demand & Supply Planning
  • Workforce Scheduling

RPA Software

  • Load, Stress, performance testing of mobile apps
  • Defect Tracking & Management
  • Test suite automation


  • Contact Centre Automation
  • Conversational IVR for human like response

RPA in Finance

  • Accelerate period-end processing
  • Update master accounts and legal entities across systems
  • Maintain attributes across systems
  • Generate reports
  • Handle adjustments
  • Tax provisioning
  • Tax liability scenarios
  • Desktop Automation
  • Screen indexing/Data extraction
  • GUI Automation
  • Mainframe & Legacy Workflow Automation